Callers who dial 9-1-1 for emergency medical assistance may notice a significant change in how such calls are handled in Garrett County, according to Communications chief Steve Smith of the GC Department of Public Safety.
"We have just implemented a new program funded through the Maryland Emergency Number Systems Board, which will allow for more timely, comprehensive and accurate information to be collected by the 9-1-1 call taker and passed on to the responding units through our computer aided dispatch software," Smith said. "This will result in more appropriate response and treatment of the patient, as well as provide an invaluable tool for quality assurance. Callers will notice that the 9-1-1 call taker will ask specific questions, driven by responses about the patient."
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The new software, known as ProQA, is based on protocols established by the National Academy of Emergency Medical Dispatch (NAEMD). ProQA is based on the Medical Priority Dispatch System (MPDS)and provides a standardized format for carrying out the practice of priority dispatching.
It is an automated system that operates by evaluating incoming information according to logical rules built on expert medical knowledge. Smith noted that those using this system must have the very best emergency medical dispatch training, must have a firm understanding of the MPDS system, and must operate within a quality assurance and improvement environment.
"The use of ProQA software by EMDs trained and certified by the National Academy of Emergency Medical Dispatch SM results in state-of-the-art emergency medical dispatching," Smith said.
More here.
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