New 9-1-1 Dispatch Tool Now In Use

The Garrett County Department of Public Safety implemented a new computer software program this week called ProQA to better serve 9-1-1 callers with medical emergencies. With the help of this automated system, which evaluates incoming information according to logical rules built on expert medical knowledge, callers will be asked specific questions about their situations.

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"This will result in more appropriate response and treatment of the patient," said Communications Chief Steve Smith. See story for details. Pictured, left to right, in the county's dispatch room at the courthouse in Oakland are dispatcher Kenny Collins and Smith. Photo by John McEwen.

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